UVJETI KORIŠTENJA WEB STRANICE

 

ARTICLE 1.

SLG Grading company is currently only grading regular sized cards (2.5×3.5 inches) ranging from 35pt to 180pt; any oversized cards such as booklets or cards exceeding the thickness of 180pt cannot be graded at this time.

 

ARTICLE 2.

Cards must be sent in protective holders (i.e., top loaders, penny sleeves, one touches, etc.) when being shipped. SLG Grading company will not be held responsible for any damages incurred through the mail. Any supplies used to ship the items to SLG Grading company will not be returned.

 

ARTICLE 3.

SLG Grading company will accept slabbed cards, however, while we will ensure to take every precaution when opening the case to avoid potential damage, we will not accept any responsibility should damage occur. No grades from other companies will be considered in our gradings.

ARTICLE 4.

SLG Grading company will not grade any cards that are deemed to be inappropriate. This includes but is not limited to cards that feature nudity, hate speech or insensitive content. Cards of this nature will be sent back to the customer and the customer will be provided service tickets for the service paid for. No monetary refund will be provided. If you are unsure of your cards, please contact SLG Grading company prior to submitting your order.

 

ARTICLE 5.

The Service package selected will commence the day after the card(s) have been received at the SLG Grading company office, NOT when delivery service delivers to our PO box. You will receive an email when your package has been received.

 

ARTICLE 6.

Service times are calculated by BUSINESS days: First Class Service (7 BUSINESS days), Priority (14 BUSINESS days), Express (30 BUSINESS days) and Standard (90 BUSINESS days). * (doesn’t include any weekends or Holidays).

 

ARTICLE 7.

All services are backed by a full money back guarantee. Services must becompleted within the service package time frame selected (plus delays for manual orders) and will ship the following business day. The Full money back guarantee will not be honoured if not completed due to circumstances outside of our control. These circumstances include but are not limited to Government regulations that limit our staff (i.e. closures/limits due to the COVID-19 pandemic), advertised closures and delays with shipping company drop offs/pick ups.

 

ARTICLE 8.

For any orders exceeding 50 cards please email or call to verify Service Type availability for any/all services. Failure to contact us prior to shipping your order will result in delays to your Service Type selected.

 

ARTICLE 9.

SLG Grading company will use DHL shipment services for all shipments up to 66lbs max; any orders exceeding that weight will need to be returned via DHL at which point additional shipping charges may apply and will be covered by the customer.

 

ARTICLE 10.

All shipments must have the SLG Grading company Submission Form in the same package with the order. In the case of manual orders, only the original copies will be accepted; NO photocopies.

 

ARTICLE 11.

Failure to neatly and accurately complete the SLG Grading company Submission Form manually can result in delays on the service turnaround time selected. SLG Grading company will contact the customer via phone or email using the contact information provided to clear up any issues and the service selected will not commence until the issues have been resolved. If there are any questions regarding the form, please contact us through email at slg.grading@gmail.com.

 

ARTICLE 12.

Any discrepancies between the SLG Grading company Submission Form and thecards received will be followed up with a phone call or email using the contact information provided. The package as a whole will not be graded and the service time will not commence until the customer has responded to SLG grading company and the issue has been resolved.

 

ARTICLE 13.

International Residents (Residents outside of Croatia) must contact SLG grading company either through email prior to submitting their order for accurate return shipping rates.

 

ARTICLE 14.

Customers outside of EU must pre-pay for duties and taxes. If there are any duties and taxes when the shipment arrives to our PO Box SLG grading company will attempt to contact the customer, however, if they can’t be reached the package will then be refused.

 

ARTICLE 15.

SLG grading company does not authenticate any card. Any card where the grader determines that there are clear signs of altering of any kind or the card being a reprint, will be returned ungraded in a semi rigid card holder marked with the reason for the return with the full fee still being charged.

 

ARTICLE 16.

We are currently accepting payment via bank transfer. After submitting your order you will receive invoice for our services on your email. Service time will not commence until payment has been received in full.

 

ARTICLE 17.

The customer is reponsible for safe return shipping and return shipment insurance.

 

ARTICLE 18.

If there is a claim on any items, lost or damaged through the mailing process, the customer will receive the current sale market value (not values declared in priceor reference guides) in return not exceeding the insured value paid for, which is determined by the courier service used.

 

ARTICLE 19.

SLG grading company uses the utmost care and thorough grading process to finalize the grades. Any disputes can only be applied to any errors on the typing of the label. It is the customers responsibility to review their items when received back in the mail. SLG grading will allow 14 days from when the package is delivered to the customer for any disputes, after that any changes will be completed at the customer’s expense. If there are any issues, please email SLG grading at slg.grading@gmail.com.

 

ARTICLE 20.

SLG grading company is not liable whatsoever for any damage caused to the cards received, when not in the care or control of SLG grading company.

 

ARTICLE 21.

All shipments MUST be mailed to the following address: SLG D.O.O, p.p. 63, 51216 Viskovo, Croatia.